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Refund and Returns Policy
Print-on-Demand Nature of Products:
- Please be aware that as a print-on-demand service, all products are unique and produced only once ordered. This means that returns and exchanges are not supported if a customer orders the wrong size, color, or simply changes their mind.
Eligibility for Return or Refund:
- In the case of a damaged product or a manufacturing error, we offer a free replacement or a refund. Please contact us within 30 days of product delivery using the “Submit issue” form on our website.
- For a valid claim, provide a clear photo showing the issue.
Refund Process:
- Refunds are issued to your Printify account balance. From there, you can withdraw this amount to transfer it back to the original payment method.
- For issues affecting multiple products with the same design, a photo or video of all affected items in one frame is required for confirmation.
Limitations:
- Printify and our store will not be responsible and will not offer replacements or refunds if the wrong size or color is ordered by the customer.
- In the event of an unsuccessful delivery, you can opt for either a replacement with an extra charge or a partial refund.
- For Direct to Garment (DTG) products, there is a tolerance of 0.5 inches for print placement. Minor variations in the placement of the print will not be considered as defects.
Shipping Returns:
- To return your product for a valid claim, please email us at [email protected] for further instructions.
- Please note that shipping costs for returning items are non-refundable.
Need Help?
- For questions related to refunds and returns, contact us at [email protected] for assistance.