Refund and Returns Policy

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Refund and Returns Policy

Print-on-Demand Nature of Products:

  • Please be aware that as a print-on-demand service, all products are unique and produced only once ordered. This means that returns and exchanges are not supported if a customer orders the wrong size, color, or simply changes their mind.

Eligibility for Return or Refund:

  • In the case of a damaged product or a manufacturing error, we offer a free replacement or a refund. Please contact us within 30 days of product delivery using the “Submit issue” form on our website.
  • For a valid claim, provide a clear photo showing the issue.

Refund Process:

  • Refunds are issued to your Printify account balance. From there, you can withdraw this amount to transfer it back to the original payment method.
  • For issues affecting multiple products with the same design, a photo or video of all affected items in one frame is required for confirmation.


  • Printify and our store will not be responsible and will not offer replacements or refunds if the wrong size or color is ordered by the customer.
  • In the event of an unsuccessful delivery, you can opt for either a replacement with an extra charge or a partial refund.
  • For Direct to Garment (DTG) products, there is a tolerance of 0.5 inches for print placement. Minor variations in the placement of the print will not be considered as defects.

Shipping Returns:

  • To return your product for a valid claim, please email us at [email protected] for further instructions.
  • Please note that shipping costs for returning items are non-refundable.

Need Help?

  • For questions related to refunds and returns, contact us at [email protected] for assistance.